Code of Conduct

Updated: 02.13.2013

Community Code of Conduct

By participating in The UnTapped community, you agreed to abide by our Code of Conduct. Abusing these guidelines may result in your removal from the community. The UnTapped community is a professional space where ecommerce professionals at all stages of their journey can gather, connect, and learn without fear of harassment, prejudice, or discrimination. To that end, we enforce the following rules, and by joining this community you agree to adhere to these rules or face removal from the community. First and foremost, we have adopted the Contributor Covenant to ensure that our community remains a welcoming, safe space for community builders.

Our Pledge

We as members, contributors, and leaders pledge to make participation in our community a harassment-free experience for everyone, regardless of age, body size, visible or invisible disability, ethnicity, sex characteristics, gender identity and expression, level of experience, education, socio-economic status, nationality, personal appearance, race, caste, color, religion, or sexual identity and orientation. We pledge to act and interact in ways that contribute to an open, welcoming, diverse, inclusive, and healthy community.

Our Community Guidelines

Examples of behavior that contributes to a positive environment for our community include:

Demonstrating empathy and kindness toward other people.
Being respectful of differing opinions, viewpoints, and experiences.
Giving and gracefully accepting constructive feedback.
Accepting responsibility and apologizing to those affected by our mistakes, and learning from the experience.
Focusing on what is best not just for us as individuals, but for the overall community.

Examples of unacceptable behavior include:

The use of sexualized language or imagery, and sexual attention or advances of any kind.
Trolling, insulting or derogatory comments, and personal or political attacks.
Public or private harassment. This includes discriminatory or prejudicial comments.
Publishing others' private information, such as a physical or email address, without their explicit permission.
Other conduct which could reasonably be considered inappropriate in a professional setting.

We also enforce the following rules to ensure members feel comfortable being open and vulnerable in the questions they ask, advice they give and the relationships they build in the community:

No spammy behavior / soliciting

We want to keep this space focused on helping one another from their lived experiences as eComm professionals, not selling solutions or services. Posts with the explicit intent to sell a solution or service will be removed.
Light self-promotion is totally fine, but you can't constantly promote your business/podcast/etc. Participate organically!
No random links to non-ecommerce stuff (unless in designated channels).

No sharing without consent

Content that is shared within this space, stays in this space unless you have consent from the original poster. Screenshotting, copy/pasting, and referencing messages in public channels or private groups is not allowed, without the consent of the original poster.

Keep it on-topic

This is primarily a place for folks in the community world to talk all things community, with general chat okay in appropriate channels.
Top-level comments should be made in the appropriate channel; if an off-topic comment is posted it will be removed.
Use real names and companies.
Pseudonymous communities are great and have their place. This is a space for meeting others and building professional relationships, so real names and companies should be used.

Keep it above board

Don't post, share, or solicit illegal content.
If you're found to be harassing or being rude to anyone else in our community, you will be removed.

No politics

We know that political discourse, especially now, is extremely important. This rule isn't meant to stifle beliefs or ideals, it's simply meant to avoid intense, heated political discussions in our community.

This is not a marketplace

We're not here for you to sell things through our community.

Enforcement Policy

If you are found in violation of the above Code of Conduct or any of the additional community rules, you will receive a warning about your behavior. Additional instances of rule-breaking will be met with your removal from the community. If your behavior is unacceptable or you use our community for illegal activities, you will be immediately removed from the community.

Reporting Guidelines

If you find someone in violation of our community Code of Conduct or rules, please DM our Community Manager, Nicolette Affre, or send an email to her at nicolette@tapcart.co. Where possible, please include a direct link to the violation and/or a screenshot.