CX for Experts

In this free instant download, unlock 39 pages of tactical tips from ecom experts that will take your brand’s CX and retention to the next level.

What's inside

Unlock revenue potential and keep customers coming back with expert insights. Get effective tips such as A/B testing for upsells and cross-sells (inspired by Moon Juice's +131% add-on revenue increase) and Klaviyo's quick actions (as seen with Beekeeper’s Naturals which led to a 63% surge in monthly subscription revenue).

Subscriber Retention Aftercare

Gina Perrelli is a co-founder and CEO at Stay Ai, which turns your subscription program into a performance marketing channel. Gina’s a Swiss army knife for helping clients acquire new subscribers, increase average order values, and deliver an incredible subscriber experience.

• $70MM+ Generated from email
• 2000+ Text messages sent
• 80+ Email accounts overseen
• 15+ ESPs worked in

Trends for Personalizing Your CX to Drive Growth

Jess Cervellon is a Fractional CMO and previously the VP of Customer Experience at Feastables. With over a decade of experience, she's changing the marketing game by hyper focusing on the customer's journey throughout the brand experience. She's helped a ton of SaaS and DTC companies build award-winning brands and go-to-market experiences.

• 1M+ Automated self-service and engagement conversations
• $600k Launch revenue

Retention Marketing is More Than Just SMS and Email

Ron Shah is the CEO of Obvi, EY Entrepreneur Of The Year® 2022, and a co-host of Chew On This podcast. With over a decade of experience in accounting, finance, and ecommerce, he has successfully completed enterprise-scale projects involving technology conversions, re-branding, custom CRM development, report design, and release management.

How CX Can Seriously Boost LTV

Eli Weiss is the VP of Retention Advocacy at Yotpo, previously the Sr. Director of Customer Experience & Retention at Jones Road Beauty. With a decade-long experience in building and operating top DTC brands, like OLIPOP & Simulate, there's one thing he knows for sure: you have to put the customer first.

• 30x’d Subscription customer base
• ↓70% Lowering monthly churn
• 90 CES and NPS score
• ↑1200% Grew revenue driven from the CX team

CX Hacks to Grow Community & Boost AOV

Alexa Kilroy is the Director of Marketing FERMÀT (previously at Stay Ai), and she helps brands and tech companies increase ROI with compelling marketing strategy, creative, copy, and branding. With five years in ecommerce, Alexa leads a team at Stay Ai, a cutting-edge subscription management platform focused on growth and performance.

Alexa unveils five solid strategies to elevate revenue by encouraging subscribers to expand their monthly orders or enticing former subscribers to return. She covers actionable insights to refine your retention strategy, provide an enhanced CX, and transition casual shoppers into a loyal VIP community.

Ready to wow your customers with an elevated mobile CX?
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